Where is my download?
WHERE IS MY DOWNLOAD ORDER?
1. When you complete payment an email is automatically sent to you, containing your download link. Check your spam/junk folder.
2. Check the email address you used to pay for the order - the email will be sent to that email. Check it has not gone to your Paypal email instead of your regular email.
3. Login to your account on the website. Go to MY ORDERS and you will find your order history with all your download links.
If your order is not listed & you paid, 99.9% of the time this means your Paypal email defaulted to the order at checkout and you opened and ordered under a new account using that address. Login using that email to retrieve the order. If you cannot access your Paypal email contact us so we can reset your password/emails but it is not possible to move orders between accounts for Tax and Legal reasons so if you can't access that account ask for a new password. If you can't access that email address please contact us so we can resolve it for you
