- DOWNLOAD HELP & HOW TO... -
1000'S OF CUSTOMERS HAVE BEEN DOWNLOADING OUR IMAGES AND FILES FOR 12 YEARS. WE HAVE VERY FEW TECHNICAL ISSUES WITH OUR DOWNLOADS, BUT IF YOU DO HAVE AN ISSUE WE GUARANTEE THE ANSWER IS INCLUDED IN THE BUTTONS BELOW SO PLEASE SEARCH HERE FOR YOUR ANSWER SO THAT YOU CAN RESOLVE IT QUICKLY. IF YOU CAN'T FIND THE ANSWER YOU'RE LOOKING FOR (IT WILL BE HERE!) FEEL FREE TO CONTACT US BY EMAIL AND WE WILL RESPOND AS QUICKLY AS POSSIBLE. PLEASE REMEMBER WE MAY BE IN A DIFFERENT TIME ZONE SO ALLOW 24 HOURS FOR A REPLY.
When you complete payment an email is automatically sent to you, containing your download link. Check your spam/junk folder.
2. Check the email address you used to pay for the order - the email will be sent to that email. Check it has not gone to your Paypal email instead of your regular email.
3. Login to your account on the website. Go to MY ORDERS and you will find your order history with all your download links.
If your order is not listed & you paid, 99.9% of the time this means your Paypal email defaulted to the order at checkout and you opened and ordered under a new account using that address. Login using that email to retrieve the order.
We are unable to move orders between accounts for Tax and Legal reasons so if you can't access that account ask for a new password. If you can't access that email address please contact us so we can resolve it for you.
Q: DO I NEED AN EXPENSIVE PRINTER TO USE A DOWNLOAD?
A: NO! Use a good quality paper/card with your standard printer ink. The quality of your print depends on the quality of the image you download to start with - therefore we provide you with THE highest quality image so we know our bit is done correctly. You should not have to print on BEST or PHOTO quality with our images, if you do, you're just wasting ink, but your paper is the biggest waste of ink if you don't use the right one. We recommend using our ULTIMAGE GRAPHIC paper - it's specifically made for printing images at home.
Q: WHAT TYPE OF COMPUTER DO I NEED TO USE DOWNLOADS?
Any type of computer will do - and most modern devices/phones too!
MAC - use the Preview app to print and resize. To manipulate images more in depth use PAGES.
WINDOWS PC - use the Windows Print app to print & resize. Use MS Word for easy manipulation or use a free version of Word.
OTHER DEVICES - we can't offer full support as there are so many but most phones & tablets will allow you to use and print and even manipulate images - they are just the same as a photo, so any device which lets you use photos should enable you to use a download. If in doubt just GOOGLE 'device' can I use a downloaded image/print a downloaded image and you'll get your answer.
Q: CAN I USE DOWNLOADS WITH MY KINDLE FIRE?
Q: ABSOLUTELY! CLICK THE BUTTON BELOW FOR MORE INFORMATION