*Some items such as heavy paper orders may have a shipping surcharge applied where applicable and may NOT qualify for free shipping*, regardless of the order value.
If you are charged shipping when you think you should not be please check your products - where an item has additional shipping charges applied it will be listed on the product.
- Shipping is calculated at checkout but we will manually adjust any shipping costs if necessary before despatch and will ship the most economical way possible (ie airmail for small parcels, courier for heavier items such as paper).
- Shipping charges are based on PHYSICAL products, not including downloads. ie, if you order downloads and physical products together you will only receive free shipping if the value of your physical goods meets the free shipping minimum, the download value is not included.
- If shipping costs are not viable for your order value we will contact you to find out how you wish to proceed with your order or cancel it for you....
- PLEASE REQUEST A QUOTE IF YOU THINK SHIPPING IS EXCESSIVE, we do not wish to make a profit from our shipping charges, just cover our costs.
- The prices shown are for standard air mail NOT signed for courier services. If you need an order urgently you can expedite the shipping - please contact us for a special quote.
- We can ship to virtually any address in the world, but NOT PO BOX Numbers. Note that there are restrictions on some products, and some products cannot be shipped to international destination.
- All orders are despatched as quickly as possible and generally are despatched within 3 days.
- Please note that sometimes our website does become extremely busy especially when we are on TV, which can cause delays of up to 7 working days in extreme circumstances. If you are in a hurry for an order for a specific reason please let us know and we will try our best to accommodate your needs.
- WE DO NOT HAVE A MINIMUM ORDER VALUE.
EXPRESS SHIPPING - IF YOU WISH TO HAVE A FASTER SERVICE FOR SHIPPING PLEASE EMAIL US AND WE WILL GIVE YOU AN ACCURATE SHIPPING QUOTE DEPENDANT ON THE WEIGHT OF YOUR ORDER AND THE SERVICE AND DESTINATION YOU REQUIRE.
- Your order not arrived?
- Please wait 21 WORKING days after the day of despatch for delivery. Once this period is passed we can then claim for lost parcels but until this time period has elapsed Royal Mail will not consider an item undelivered, missing or lost. If you have any issues please contact us by email.
- Please note: Even with signed for overseas services this service is often unreliable due to border controls at the country of destination although our postal service endeavours to track all shipments sent this way.
- OVERSEAS CUSTOMERS please allow 28 days as items can be held at customs.
- Generally orders to Europe take up to 14 WORKING days, USA 14-21 WORKING DAYS, Canada/Australia 21-28 WORKING DAYS
We reserve the right to change shipping costs at any time without notice.