We ship WORLDWIDE.
*Shipping will be calculated at checkout but we will manually adjust any shipping costs if necessary before despatch and will ship the most economical way possible (ie airmail for small parcels, courier for heavier items such as paper).
*Some items such as heavy paper orders will have a shipping surcharge applied where applicable
**PLEASE NOTE: Shipping charges are based on PHYSICAL products, not including downloads. ie, if you order downloads and physical products together you will only receive free shipping if the value of your physical goods meets the free shipping minimum, the download value is not included.
ORDERS OVER £24.........FREE* (value of physical goods, not including downloads)
Orders which include heavier paper packs will have a shipping surcharge applied and will not qualify for free shipping regardless of the order value.
EUROPE: Please see shipping costs at the checkout
Our International shipping quotes are based on a SMALL parcel and are based on weight and size of the shipments (UNTRACKED) :
Anything over this size or weight will be charged at a higher rate and will be calculated at checkout - if you think the shipping is excessive please place the order and flag it up to us in an order comment or email and we will look at it for you and adjust accordingly to see if we can get it any cheaper.
PAPER ORDERS MAY BE EXPENSIVE TO SHIP DUE TO SIZE AND WEIGHT.
Please note that we will get an individual quote for your order once the order is placed and if we can ship cheaper than this we will do so and refund the difference to ensure the shipping charge is at cost only.
We do not wish to make a profit from shipping charges but we do need to cover costs.
If shipping is deemed to be too expensive for your order value we will contact you to find out how you wish to proceed with your order or cancel it for you....
Please see shipping costs at the checkout
Australia/New Zealand: -
REST OF THE WORLD
CHINA/TAIWAN - SORRY WE DO NOT SHIP TO THESE COUNTRIES
PLEASE REQUEST A QUOTE IF YOU THINK SHIPPING IS EXCESSIVE, WE WILL ALWAYS ONLY CHARGE YOU THE COST WE HAVE TO PAY OURSELVES.
The prices shown are for standard air mail NOT signed for courier services.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
All orders are despatched as quickly as possible and generally are despatched within 3 days.
Please note that sometimes our website does become extremely busy especially when we are on TV shows, which can cause delays of up to 5 working days in extreme circumstances. If you are in a hurry for an order for a specific reason please let us know and we will try our best to accommodate your needs.
WE DO NOT HAVE A MINIMUM ORDER VALUE.
IF YOUR INTERNATIONAL SHIPPING COSTS EXCEED THE ALLOWABLE COST PER ORDER YOUR ORDER WILL BE ADJUSTED - SOMETIMES SHIPPING CAN COST MORE THAN THE ENTIRE ORDER COST DUE TO WEIGHT, ESPECIALLY WHEN ORDERING PAPER. WE WILL TAKE THE NECESSARY STEPS TO ENSURE ORDERS ARE COST-EFFECTIVE TO SHIP BUT WILL INFORM YOU AND ADJUST AND MAKE ANY REFUNDS NECESSARY.
YOU CAN EXPEDITE YOUR ORDER TO ENSURE YOU HAVE A GUARANTEED DELIVERY SERVICE BY CHOOSING THE OPTIONS AT THE CHECKOUT: (UNITED KINGDOM ONLY)
IF YOU ARE AN OVERSEAS CUSTOMER AND WISH TO HAVE A GUARANTEED SERVICE FOR SHIPPING PLEASE EMAIL US AT [email protected] AND WE WILL GIVE YOU AN ACCURATE SHIPPING QUOTE DEPENDANT ON THE WEIGHT OF YOUR ORDER AND THE SERVICE AND DESTINATION YOU REQUIRE.
Please note: Even with signed for overseas services this service is often unreliable due to border controls at the country of destination although our postal service endeavours to track all shipments sent this way.
Your order not arrived?
Please wait for 15 WORKING days after the day of despatch for delivery by Royal Mail if in the UK. Once this period is passed we can then claim for lost parcels but until this time period has elapsed Royal Mail will not consider an item undelivered, missing or lost. If you have any issues please contact us by email.
OVERSEAS CUSTOMERS need to allow 28 days as sometimes items can be held at customs.
Generally orders to Europe take up to 10 days, USA 2 weeks, Canada/Australia 3 weeks.