MY FILES ARE BLACK/BLANK - HELP!

99% of the files we provide are .PNG format - this is a globally universal, highly used graphic format to provide good quality images. PNG files are much better quality than a JPEG - JPEG files have a solid white background which cannot be easily removed.

  • These files have NO background colour and are clear with a transparent background which means you can layer one file on top of another to create a scene if you wish.

When you open SENTIMENTS/GREETINGS/QUOTES in Windows Photo Viewer you may see a black background which you think is blank.

It is NOT.

  • Microsoft changed the Windows Photo Application background to black when it changed to Windows 10 - this means when you open black text or images in that program you are opening a black image on a black background and therefore can't see the image!

UNFORTUNATELY WINDOWS HAS NOT PROVIDED A SOLUTION FOR THIS. 

If you select print you will see that your images are present and can be used as normal. 

However this is not a great solution and there are 2 ways to get a better fix:

  • 1. Use a graphics program or MS Word to open the files instead of Windows Photo.
  • 2. REINSTALL the old Windows 7 Photo Viewer - this is really easy to do and immediately fixes the issue: 

Please note there are 2 ways to do this so make sure you choose the right one for your system: 
http://www.cnet.com/uk/how-to/how-to-get-windows-photo-viewer-back-in-windows-10/

Once you reinstall the old app the issue will be fixed.