99% of the files we provide are .PNG format - this is a globally universal, highly used graphic format to provide good quality images. PNG files are much better quality than a JPEG - JPEG files have a solid white background which cannot be easily removed.
- These files have NO background colour and are clear with a transparent background which means you can layer one file on top of another to create a scene if you wish.
When you open SENTIMENTS/GREETINGS/QUOTES in Windows Photo Viewer you may see a black background which you think is blank.
It is NOT.
- Microsoft changed the Windows Photo Application background to black when it changed to Windows 10 - this means when you open black text or images in that program you are opening a black image on a black background and therefore can't see the image!
UNFORTUNATELY WINDOWS HAS NOT PROVIDED A SOLUTION FOR THIS.
If you select print you will see that your images are present and can be used as normal.
However this is not a great solution and there are 2 ways to get a better fix:
- 1. Use a graphics program or MS Word to open the files instead of Windows Photo.
- 2. REINSTALL the old Windows 7 Photo Viewer - this is really easy to do and immediately fixes the issue:
Please note there are 2 ways to do this so make sure you choose the right one for your system:
Once you reinstall the old app the issue will be fixed.