If you receive an error message about File Assocations or saying that the file cannot be opened or that your Win 8 PC tries to open images in wrong programs such as Word, please see below:
Due to updates in Windows some users may experience errors opening Jpeg/PNG files on CD's.
Please note that this is not a CD error and can easily be rectified: basically, a Windows update has changed the settings on your PC and for some reason is not recognising the image file format which is a standard filename used worldwide.
You can fix this issue easily by following the instructions on this link
please follow these simple instructions to change it back to default settings:
In Step 3 of the instructions in the left side of the window search for .PNG, .JPEG and .JPG in the file listing (if you just click .J the cursor should take you there) and click once on the JPEG option (do this for all 3 file extensions)
Step 4/5 of the instructions - In the top right corner click on CHANGE PROGRAM
Now select the program you wish to use to open the files – usually Microsoft Picture Viewer - and that's it, fixed! If you don't see Microsoft Picture Viewer choose a program which is nearest to that in name.
Alternatively you can choose for other software to open ALL your .PNG/.JPG files ie Picasa - please note that once you set this your PC will open ALL these file types the same way, although you can always reset this again if you wish.
Now each time you select a PNG file it will always open with this program. You may wish to also do this for JPG and JPEG files as the updates will usually change all 3 of these file types which are the most common you will use.
If you struggle with this and need additional help please call us on 01904 400527 and leave a message with your phone number - someone WILL call you back within 24hrs, or please email on [email protected] and let us have your contact details, again we will call back as soon as someone is available.
PLEASE NOTE THAT WE ARE NOT COMPUTER EXPERTS AND CANNOT OFFER ADVICE ON HOW TO USE YOUR COMPUTER WITH THE CD'S OTHER THAN SIMPLE BASICS THAT WE KNOW ARE ISSUES EXPERIENCED FREQUENTLY.
POLKADOODLES FILE FORMATS:
Sugar Birdies - .JPG/JPEG
Candy Doodles - .PNG.JPG/JPEG format
CD's between 2010 and 2012 (Magical Winter) - PDF format, will need Adobe Reader
CD's after 2012/Magical Winter - .PNG.JPG/JPEG format